Tag Archives: aggression

Shaken Up Under Pressure

Girl, Shop, Souvenirs, Woman, Shelf

Have you ever had to work in retail? I always knew that one of the biggest challenges for retailers is shoplifting.

I know of a recent incident where teenage girls were shoplifting herbal supplements (health conscious shoplifters?) and when a member of staff from a distance made it clear they were observing and offered the girls a shopping basket the result was appalling behavior. Swearing, spitting, the teenagers accusing the member of staff being racist (even though the member of staff was black), and then to leave things on a sweet note, one of the teenagers decided it was time to throw the fizzy drink she had been sipping all over the two member of staff who were now present.

Business, Shoes, Bags, Leather Goods

Charming young ladies, I am sure they must be the pride and joy of their families!

I was watching the BBC Breakfast News this morning while listening to the sound of the pouring rain outside. I saw something shocking. They had a report on retailers facing an increase in abusive behaviour from shoppers, particularly since the start of the…you know. The report was not focused on shoplifting at all, it was more to do with incidents of aggression that retailers seen a significant increase in this year.

They played a video, and I must warn you, it is quite disturbing to watch. Well, it shook me up.

https://metro.co.uk/video/customer-destroys-op-told-follow-one-way-system-2253476/?ito=vjs-link

Shopping, Kermit, Money, Euro

Apparently the store assistants had reminded the customer of social distancing requirements. I imagine that like every other shop they would have had visual aids displayed to bring this to the attention of shoppers. (Most people have been careful and considerate about social distancing requirements, but others have been casual or just careless about the clear instructions we have been asked to follow.)

Frustration, prolonged stress and anxiety – a lot of people have been shaken up by the events of 2020. I think some people are like a bottle of fizzy pop…ready to explode. I think we are going to see more explosive behaviour over future weeks and months.